We are currently seeking a Operations Manager – Occupational Health to join our team in Various.
US work authorization (Required)
Operations management: 5 years (Preferred)
Full Job Description
Work Health Solutions has been providing top tier medical care to its patients and employers since 2017. We provide various solutions for occupational health needs including mobile services, near-site clinics providing care to local employers, and on-site clinics at contracted employer sites. The On-Site division provides customized injury prevention programs to reduce workers compensations costs and improve employee health, safety, and productivity in the workplace.
We are currently seeking an Operations Manager to join our team! This position is remote with travel to clients sites.
As an Operations Manager, the employee will be responsible for the management of multiple PM’s within our organization, ensuring the delivery of services to our clients, development of site leads and PM’s, and assisting in new suite launches. Primary deliverables will be ensuring client satisfaction at all times through the effective management and support of all positions and services within the region(s) under your responsibility, ensuring a consistently high level of service to the clients, ensuring sufficient staffing, supplies and communications to leadership teams. This role is responsible for ensuring that ground operations is executing the overall operational plan set by executive leadership. This is a meaningful role that requires a results-focused individual who can liaise with our greater operations and client success teams, to deliver high-quality service to Work Health Solutions’ clients.
Job Specific Duties:
1. Ensure Compliance at Our Clinics / Sites
a. Manage daily activities at our site(s) to ensure efficient operations as in accordance to company standards
b. Participate in monthly auditing; collaborate with related Operations depts. on suggested improvements and best practices.
c. Proactively identify service delivery failures and escalate issue/impact to appropriate managers.
d. Ensure proper safety compliance is followed at site locations, mentor and train on these expectations as necessary.
e. Confirm proper storage of all items as required.
f. Ensure proper levels of PPE, medical records and safety measures are in place.
g. Other assigned duties.
2. People Management and Training
a. Manage daily staffing and workflow; Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
b. Provide performance analysis to implement action plan strategies to improve overall performance Proactively identify service delivery failures and escalate issue/impact to appropriate managers.
c. Assist with interviews, selects new employees, trains, supervises, evaluates, counsels and recommends termination of assigned employees. Be a resource for policy, procedure, and human resources questions/issues as necessary.
d. Approve all employee expense reports and timecard management.
e. Maintain appropriate staff levels to reduce excessive overtime costs.
3. Service to Our Clients
a. Communicates with various departments (IT, Supply Chain, Client Success, Solutions) to coordinate services, resolve operational problems, and improve quality of service to exceed client expectations.
b. Investigates, resolves and documents resolution of patient / client complaints.
c. Ensure site staff is adhering and meeting client SOW requirements.
d. Review and track client related expenses as necessary, such as travel, supplies, etc.
e. Provide Client Success team daily / weekly / monthly reporting as requested.
f. Inform and work with Client Success team on any change order requests from clients.
1. Operations Manager to check in with the site lead/ project manager to ensure the site is operating smoothly.
2. Operations Manager to follow up with HR to report safety concerns and site(s). Ensure site lead/ project manager has addressed and fixed, if needed.
3. Operations Manager to retrain site lead/project manager, if needed.
1. Operations Manager to conduct a weekly meeting with site lead/staff as needed.
2. Operations Manager assist on new sites launches as needed.
3. Operations Manager to provide retraining to site lead/staff if needed.
4. Operations Manager works closely with the Client Success Manager to ensure all tasks are complete in a timely fashion.
5. Operations Manager updates any demographics needed for staff members in the staff log.
6. Operations Manager would review weekly PPE log to ensure there is adequate supplies and follow up with the site lead/ project manager to ensure supplies are ordered, if needed.
1. Operations Manager performs monthly site operational audits.
2. Operations Manager ensures all logs such as daily sanitation log and self-assessment are completed and up to date.
3. Operations Managers ensure all staff members are following the company’s dress code and PPE guidelines.
4. Operations Manager would ensure all staff members are familiar with the emergency evaluation procedure and when to utilize it.
5. Operations Manager would email a site visit report to VP of Operations.
6. Operations Manager conducts a monthly meeting with all staff members at the sites.
KEY SUCCESS FACTORS
Demonstrated leadership, communication and problem-solving skills.
Demonstrated effectiveness in team development strategies.
Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization and organizational skills.
Able to travel as required.
Prolonged periods sitting at a desk and working on a computer, with repeated movements. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines.
Must be able to lift up to 20 pounds at times and exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
Long hours on computer keyboard. Prolonged periods of standing and/or walking.
Ability to communicate orally with customers, vendors, management, and other co-workers. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
Some product and material handling required. Seizing, holding, lifting above shoulders, grasping, turning, twisting and working with hand or hands.
Job Type: Full-time
- 8 hour shift
- Day shift
- Monday to Friday
- Bachelor’s (Preferred)
- Operations management: 5 years (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: Remote